top of page
When do you roast and ship my coffee?Orders that are received by 7am Hawaii Standard Time roast and ship as follows: Ordered Thursday, Friday, Saturday, or Sunday: - Roasted & shipped Monday Ordered Monday, Tuesday, or Wednesday - Roasted and shipped Thursday Note: If you need something sooner, please fill out the form below.
What is your return policy?We are committed to growing the finest 100 % pure organic Kona coffee. If you are not satisfied with your purchase, then please fill out the form below.
What about shipping?We ship worldwide using shippers FedEx and USPS. Shipping in the U.S. will be quoted before you purchase. We are happy to ship internationally, but will require that you fill out the form below so that we can offer proper shipping & handling costs.
What if I gave you the wrong shipping address? Can you reship?Typically, there’s not much we can do about this as the coffee has been shipped. It may require you to reorder. With that being said, please fill out the form below and we will do our best to help.
Can I change my billing or shipping address or credit card number for an existing order?To change information, please login to your account. If you need to change shipping information before the order has shipped, please have your order number fill out the form below.
What is the Konalicious Coffee Club and how do I join?If you are interested in becoming one of a very limited number of patrons who receives our coffee monthly, please head to the Acquire section and Join the Club. If you have additional questions or considerations, please contact us.
What if I want to pause or cancel my coffee club membership?While we don’t normally pause or cancel a coffee club membership, we do recognize that there are events that can be out of your control. Please fill out the form below.
What if I can’t remember my password?Please click the "forgot my password" link and follow the instructions.
Where can I learn more about 100% Pure Kona Coffee?Please click on the following resources: Kona Coffee Council - www.kona-coffee-council.com Kona Coffee Festival - www.konacoffeefest.com Kona Coffee Farmers Organization - www.konacoffeefarmers.org
Frequently Asked Questions
Got requests, need to cancel an order or simply give us your feedback?
Please fill out this form.
bottom of page